COLLISION DAMAGE WAVER -CDW

Purchase of Collision Damage Waiver limits renter's liability to the amount of Non-Waivable Excess, if rental vehicle gets damaged. If Collision Damage Waiver is not already included in the rental price, you can purchase it at the counter.
What do I have to pay if I don't have Damage Waiver?
If you don't purchase SCDW and If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:

• Either the cost of replacement, or the estimated repair costs - whichever is cheaper for each clearly separate incident of damage
• Plus our loss of use, including an on the ground vehicle idle time fee
• Plus a damage processing fee

the procedure indicating the loss of use and the damage processing fee is available at our locations.

Theft Protection (TP) 

Vehicle Theft Cover limits renter's liability to the amount of Non-Waivable Excess for total or partial loss of the car. If Vehicle Theft Cover is not already included in the rental price, you can purchase it at the counter.
You must declare theft to the police.

Additional Insurance Cover

Purchase of Super Cover Damage Waiver (SCDW) removes completely the Non-Waivable Excess in case of damage.

Purchase of Super Theft Protection (STP) removes completely the Non-Waivable Excess in case of theft.

Super Cover is available only when basic Collision Damage Waiver and Vehicle Theft cover are already purchased.

Personal Accident Insurance (PAI) is optional

Personal Accident Insurance provides accidental death and medical expense benefits to the renter and all passengers on the Avis car. If PAI s not already included in the rental price, you can purchase it at the counter.
If you sign for the Personal Accident Insurance (PAI) you may be covered for the physical damages and death consecutive to a traffic accident arisen during the rental period. According to the local legislation, the maximum allowance in the event of death is MAD. 20.000.-(Twenty Thousands Moroccan Dirhams).
If you sign for the Super Personal Accident Insurance (Super PAI) the maximum allowance in case of death is MAD. 40.000.- (Forty Thousands Moroccan Dirhams).

WINDSCREEN PROTECTION

Windscreen Protection reduces the amount you have to pay if the windscreen is damaged to zero.

ROADSIDE ASSISATNCE - RSN
Roadside Assistance Plus provides roadside assistance if you break down as a result of:

• Flat batteries
• Flat tires
• Keys locked in the vehicle
• Running out of fuel
• Misfuelling

You will only need to pay for the costs of any additional items needed to get the vehicle back on the road - like fuel or tires.

PROTECTION PACKAGE
The Complete Protection Package covers the vehicle with ZERO excess, including windscreen and extended roadside assistance. It covers the driver and the passengers for a complete peace of mind. The price depends on the vehicle.

The driver remains fully responsible for the vehicle until it is actually returned to Avis and its condition has been checked. The lessor disclaims all liability for costs that may be incurred following damage and/or loss of documents and/or accessories in the vehicle observed in the absence of the customer.

Global insurance coverages are always subject to change. Please verify at time of rental.

Note: If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Avis rental desk when you collect your car.

Avis accepts the Avis Charge Card, American Express, MasterCard and Visa.

At the time of pickup we will :
-Debit your card for the estimated rental price to be paid at the counter
-And we will proceed to a preautorization as a deposit. The amount of this deposit (hold amount) is the excess in case of theft which varies between 15,500 MAD and 30,000 according to the booked car if protection package is not purchased (SCDW and STP), if you purchased the protection package, the hold amount will be 2000 MAD.
While this hold is in place the funds will not be available for your use. When the rental is over we will process the reversal but the bank may take time to post it back to the account.

Cash payment is not allowed.

Debit cards are not accepted.

At the time of rentals, the driver must present a valid drivers license in the drivers name from their country of residence.  Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license..

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

If you fail to pick up your vehicle within 2 hours the reservation date and time shown in your booking, and without any prior notice, we can no longer guarantee the availability of the vehicle
If you want to extend the rental or wish to return the vehicle to a different location please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. You will be advised whether the change is possible and any additional costs when you call.
If you extend your rental you will be charged the prevailing pay at location prices for the extra days.
If you return the vehicle to a different location then you agreed to at time of rental your rate could default to a different rate and a one way fee will be applied.
The driver remains fully responsible for the vehicle until it is actually returned to Avis and its condition has been checked. The lessor disclaims all liability for costs that may be incurred following damage and/or loss of documents and/or accessories in the vehicle observed in the absence of the Customer.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
Yes, specially adapted vehicles are available at some of our rental locations.  Please call the Reservations team for more information.

I have a disability, do you offer hand controls?
Yes, we offer hand controls which are suitable if you have good use of your upper body, including hands and fingers.  Hand controls include a hand-operated brake, accelerator controls, a steering ball and panoramic mirrors are also available.  If you need them, they're completely free of charge.

To use hand controls, you will need to book an automatic vehicle. Please give us at least 48 hours' notice if you hand controls or panoramic mirrors fitted to the vehicle. If you need them at shorter notice, please call the Reservations team.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and full backed booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.  An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In the United Kingdom all children must normally use a child car seat until they're 12 years old or 135cm tall. 

How much are your child seats?
The fee for renting a seat is £11.99 a day. If you rent the vehicle for more than 7 days, you'll only be charged for a maximum of 7 days and get to use the seat for the duration of your rental, up to 28 days.
 
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between £60.00 and £90.00 on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I'm not familiar with the area; can I rent a GPS (satellite navigation system)?Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is between £9.99 and £14.99 per day depending on features activated. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days. If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside of the United Kingdom you should check to see whether you can use our GPS as it will give you speed information. 

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?

Travel Companion Tablet - This provides unlimited data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is between £9.99 and £14.99 a day depending on features activated. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days.

If the Travel Companion Tablet is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from £300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £2.00 to £10.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 

Please note: In many countries, including the United Kingdom, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you're driving in.

I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.

I'm going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.

I'm have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.

I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.

I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.

I'm moving items, do you rent trolleys?Yes, the fee for enting a sack trolley is £8.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the sack trolley for the duration of your rental, up to 28 days.

Optional extras available to buy

 I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB charges at this time.

I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile charges at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car charges at this time.

I've left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.