As long as it is in local currency- yes. However we will still need a credit card on file.

The Car and Driver carry the insurances. The Customer is not liable for insurance. Please note that PAI is not included at this time.

Payment Terms:
Total booking amount (together with extra equipment/service charge booked at counter) should be collected and paid at the counter when meeting your driver.
We accept:

•  American Express (excluding American Express Traveller's Cheque cards)
•  Diners cards
•  Discover cards
•  Visa credit cards including Visa Electron cards
•  Visa debit cards including Visa Electron cards
•  Mastercard credit cards
•  Mastercard debit cards

We don't accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards - even if they carry the Visa or MasterCard logo - or any other cards not listed above.

Can I pay by cash?
As long as it is in local currency- yes. However we will still need a credit card on file.

Debit cards are only accepted: Mastercard debit cards, Visa debit cards including Visa Electron cards.

Debit cards are not accepted.

As this is a driven service the only ID requirement is your passport.

Please note that PAI is not included at this time.

Not Applicable.

Super PAI - Counter Sale Only.

Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

This document contains information you need to know about the driven service provided by Avis China.

Important to know:
Driver's normal working hours are 9:00AM-6:00PM.
The driver works 8 hours day. Any additional hours are chargeable at CNY 65/hour.
Please note: That extra working hours are not mandatory, if additional hours are required please confirm with our customer service team at support@avis.cn

The prices in this document are subject to change - but they'll give you a good idea of what to expect.

To make a booking please contact: order@avis.cn
To change a booking or tell us about an issue while you're renting, contact our customer service team at: support@avis.cn

All International customers must take Chauffeur Drive.
Therefore there is no age requirement. However bookings that involve children (under the age of 18) a parent or guardian must be present.

To meet your driver please proceed to the clearly defined collection point, where the driver will be holding a sign with your name printed. If for any reason you cannot find this point or your driver please call +86 400 001 3600 or email support@avis.cn.
Returning: Once the driver has delivered you to your final destination the driver will return the vehicle to the rental station

CHAUFFEUR DRIVE ONLY. RATES INCLUDE DRIVER (the driver is available for 9 hours (with 1 hour for lunch). Approximate total includes base rate, taxes, and surcharges. Items such as additional hours for the driver, coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

At airport locations it is important to include your airline and flight number on the reservation so that the driver can meet your flight.

Specific information for this location is not available at this time.

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least  one  year at the start of your rental.  A higher minimum age limit may apply to certain vehicles. 

I'm under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from but you can expect it to be between 20.96 Euro and 25.00 Euro, per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10  days and get cover for the duration of your rental, up to 28 days.

Are there any maximum age restrictions?
No, in Spain, so long as you hold a full, valid driving licence for at least one year.

I'm over 70, do I need to provide extra information or pay a senior driver surcharge?
No, in Spain, so long as you hold a full, valid driving licence for at least one ear. Outside Spain, drivers over a centain age must provide additional documents.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if its virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of between 16.94 Euro and 18.00 Euro.  

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for Spain as stated on this EU fuel index: http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin plus a refuelling charge of between 27.59 Euro and 41.00 Euro. The price per litre will be stated on your rental agreement.This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Baby seats are available on request 48 hours in advance.
Baby seats is CNY100/day/set.

Cross border travel is prohibited.