Avis Budget

Privacy Policy

TRUSTe

Effective Date September 25, 2013

This privacy statement describes how Avis Budget collects and uses the information you provide.

Location ServiceLocation Services »

If you choose to allow it, our mobile sites may collect location markers (geolocation data) using a GPS device built into or attached to your computer or mobile device or other methods, such as mapped wifi routers or cell identifiers from broadcast towers. You may adjust the settings of your computer or mobile device to turn off transmission of geolocation data at any time by updating the settings on your device.

back to top | view full policy
« Collection and UseCollection and Use »

We collect the following personal information:

  • Name
  • Email Address
  • Home and/or Business Address
  • Telephone Numbers at which we can contact you
  • Date of Birth
  • Payment Information (i.e. debit or credit card and expiration date - security code is obtained for transaction only and is not retained)
  • Information from and about your Driver's License or other Government issued identification (e.g., Passport), including whether your license is valid and in good standing
  • Rental history with us, including any accidents with our cars
  • Communications with you relating to customer service inquiries and complaints
  • Information about your device such as the operating system version and application version

We use this information to:

  • Provide and administer the services that you request, and communicate with you regarding such services and offerings;
  • Research, develop, manage, protect and improve our website and services;
  • Maintain and develop our service-oriented software and other business systems; and
  • Analyze data, or to have a third party do so on our behalf, in order to provide customized services and product offerings;
  • Respond to customer service inquiries and complaints;
  • Keep track of the device the reservations came from

 

You may access any personal information that we have collected about you subject to certain exceptions. We will normally provide access without charge unless you either request access to a large volume of information, or we have to access archived records to obtain the information. In these circumstances, we may impose a reasonable fee. We will advise you of that fee in advance. You may challenge the reasonableness of the cost. Details of how to contact us are set out below. There may be instances where we may not be able to provide you access to your personal information, for certain reasons. Among these are: it has been destroyed or deleted after expiry of applicable retention periods, it contains personal information of other persons or it contains commercially sensitive or proprietary information owned by us. If we are unable to provide you access, we will explain why and document that for our records.

We retain the personal information of our customers for as long as necessary to fulfill the purposes for which it was originally collected and/or as long as necessary to meet any legal, auditing, or account requirements.

 We may share your information with third parties that provide services to help us with our business activities such as:

  • To your company or organization if you use our services under a corporate, membership or other commercial account;
  • To one of our program partners (e.g. if you are a member of a frequent traveler program or similar rewards program and you have asked us to send details of your rental agreement with us to obtain your benefits from that program);
  • To entities that provide services on our behalf;
  • To any intermediary you use, such as a travel agent, broker or booking engine, in relation to any aspect of your rental;
  • To independent licensees for use in providing the services and offerings which you have requested and to communicate with you regarding such services and offerings;
  • To your credit card issuer;
  • To credit reporting and fraud checking agencies;
  • To debt collection agencies, if you fail to pay monies owed to us;
  • To government or private organizations responsible for the processing or handling of traffic or parking related violations;
  • To driver licensing authorities, directly or through intermediary organizations, when needed to verify compliance with ABG's safe driver criteria for qualified drivers and/or to verify license information; and
  • To government, regulatory and law enforcement agencies where the disclosure is required or authorized by law, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our websites properly, or to protect or defend our rights or the rights or well-being of our employees, users or others or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order.
back to top | view full policy
« Tracking and AdsTracking and Ads »

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the mobile site, the events that occur within the mobile site, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile site.

back to top | view full policy
« SecuritySecurity »

We use firewalls and Secure Socket Layer (SSL) encryption to protect some of your more sensitive personal information. We employ administrative, technical and physical safeguards to protect your personal information from unauthorized access, modification or disclosure. However, we do not guarantee security of personal information transmitted over the Internet or stored by us and your use of our website and services are subject to our Terms of Use, including disclaimers of liability.

You are responsible for maintaining the strict confidentiality of your account passcode, membership numbers and pin numbers, and you will be responsible for any access to or use of our website by you or any person or entity using a passcode provided to you, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee, relative or agent. In the event of the unauthorized use of your passcode, account, or membership number, or any other breach of security involving your information as it pertains to ABG, you agree to immediately notify us. It is your sole responsibility to ensure that you exit from your account at the end of each session, control the dissemination and use of your passcode, control access to and use of your account and membership number, and notify us when you desire to cancel your account on our website. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.

We do not request your sensitive personal information, such as your credit card number, passcode, membership number or pin number, in an e-mail, text or on a website that is not located at the domain name used by ABG or an affiliate (for example Avis.com, Avis.ca, Budget.com, Budget.ca, Budgettruck.com or Budgettruck.ca). IF YOU RECEIVE AN E-MAIL OR OTHER CORRESPONDENCE REQUESTING THAT YOU PROVIDE ANY SUCH INFORMATION VIA E-MAIL OR TO A WEBSITE THAT IS NOT ON SUCH DOMAIN NAME, PLEASE DO NOT PROVIDE SUCH INFORMATION, AND REPORT SUCH REQUEST TO OUR PRIVACY OFFICER AT ABGprivacy@avisbudget.com.

back to top | view full policy
« ContactContact

You can contact us about this privacy statement by emailing or writing to us at the address below:

Privacy Officer, Avis Budget Group, Inc.

6 Sylvan Way

Pasippany. NJ 07054

back to top | view full policy