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Railway Station Gare SNCF

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  AF8
  Gare SNCF Saint Charles
31 BD Voltaire
Marseille, 13001 , FR
  0820 61 16 36
  Sun 10:00 AM - 8:00 PM
Mon - Thu 7:30 AM - 8:45 PM
Fri 7:30 AM - 10:15 PM
Sat 8:45 AM - 6:30 PM



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Optional Coverages

Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement plus a damage processing fee of 65 EUR or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.
How much is the excess?
Depending on car group rented, customer is liable for an amount ranging between 10,000.00 EUR and 44,000.00 EUR if Collision Damage Waiver (CDW) is not taken.  Purchase of CDW reduces liability to an amount between 800.00 EUR and 26000.00 EUR depending on car group rented in the event of an accident to the Avis vehicle. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.  
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it's included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 11,04 EUR and 24,08 EUR a day.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location ¿ but you can expect it to costs between 12,04 EUR and 150,50 EUR a day. To get the SCDW you also need the Damage Waiver (CDW) and the Theft Protection (TPC) being subscribed.
Will I need to pay if the windscreen or any other window is damaged?
Yes.  However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero.  
 How do I get Windscreen Protection?
If you've bought Windscreen Protection, it will be stated on your rental agreement.  The price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 1 EUR and 3,01 EUR a day.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

  • Water or fire damage that was not your fault.
  • Driving the vehicle without due care and attention
  • Driving or using the vehicle in breach of your contract

What do I have to pay if I don't have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you'll have to pay:

  • Either the cost of replacement, or the estimated repair costs whichever is cheaper
  • Plus our loss of use
  • Plus an administration fee

Where can I find information of damage charges I've paid?
If we find damage, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment
here.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.  
How much is the excess?
Depending on car group rented, customer is liable for an amount ranging between 10,000.00 EUR and 44,000.00 EUR if Theft Protection (TP) is not taken.  Purchase of TP reduces liability to an amount between  800.00 EUR and 1600.00 EUR depending on car group rented for theft of the Avis vehicle.You can reduce the excess even further by buying an excess reduction product.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 5,02 EUR and 9,03 EUR a day.
 Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location ¿ but you can expect it to cost between 12,00 EUR and 26,00 EUR. To get the SCDW you also need to have Collision Damage Waiver (CDW) and Theft Protection Waiver (TP) . SCDW is between 18 EUR and 26 EUR a day.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by ¿ or as a result of:

  • Keys being left in the vehicle
  • Keys being lost or stolen
  • Using the vehicle in breach of the contract

What do I have to pay if I don't have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you'll have to pay:

  • The cost of replacement
  • Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I've paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment
here

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

  • By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
  • By you breaking the law
  • As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. In the event of an accident, you can obtain the reimbursement of the incurred costs based on the justifications you provide:

  • In the event of death, loss of limbs or eyes or permanent total disability related directly to the accident;
  • A maximum of 20,000 EUR in the event of physical injury related directly to the accident
  • A maximum of 1,000  EUR towards emergency medical expenses related directly to the accident
  • Medical assistance and rescue costs (conditions apply)

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, SCA retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you've bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you're renting from, but you can expect it to cost between 5 EUR and 6,25 EUR a day.

Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) increases your cover and provides the following enhanced benefits:

  • Reimbursement of the incurred costs based on the justifications you provide in the event of death, loss of limbs or eyes or permanent total disability related directly to the accident
  • A maximum of 180,000 EUR in the event of physical injury related directly to the accident
  • A maximum of 9,000  EUR towards emergency medical expenses related directly to the accident
  • Medical assistance and rescue costs (conditions apply)
  • Baggage up to 6,000 EUR per vehicle ¿ excluding any items you rented through us (again, there are conditions, an excess of 70 EUR per claim and a limit of 350 EUR per item apply)
  • Expenses for replacing main house keys and locks up to 500 EUR 
  • Emergency travel expenses up to 500 EUR.

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
How do I get Super Personal Accident Insurance?
If you've bought Super Personal Accident Insurance, it will be stated on your rental agreement.  The price depends on the location you're renting from, but you can expect it to costs between 8 EUR and 9,25 EUR a day.
What will you pay if I don't have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:

  • Pack Super Protection (PSP) includes Super Cover, Super Personal Accident, Roadside Assistance Plus, and Windscreen Protection.

The price depends on the vehicle and location ¿ but you can expect it to costs between 25,14 EUR and 167,66 EUR a day.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs ¿ Find out more: see ¿What will you pay if I don't have ¿¿ within this section of this document ¿ then you'll need to make a claim with the external provider to get your money back.  It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make.  We are unable to help you with your claim.

 
Age Requirements

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving license for at least 1 year at the start of your rental. For the rental of a selection of vehicles, if you have a Mou'v card, you and all of your drivers need to be at least 19 years old and have held a full, valid driving license for at least 1 year at the start of your rental. 

I am under 25 do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay  a young driver surcharge. The cost for is 32,60 EUR per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving license for at least 1 year.

Credit Card Policies

What payment cards do you accept?

We accept:American Express (excluding American Express Traveller's Cheque cards), Diners cards, Visa credit cards, Visa debit cards, MasterCard credit cards, MasterCard debit cards, Avis-issued charge cards.

 

We don't accept Maestro cards, Discover cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

Debit Card Policies

Debit cards are accepted.

Driver's License Requirements

International Driving Permit is required unless driver has a license issued within the European Union. 

Non European Union Holders must show an international driving permit.Applicable to all drivers, a valid driver's license must have been held for a minimum of one year.

Driving licenses written in non-roman alphabet must be supported by an international driving permit.

Exception: A driver's license from Greece is acceptable.

 

Cargo Vans: Same conditions

A special truck licence is required for heavy trucks.

For Avis Prestige cars and luxury cars only:

Validity of driving licence:

Group 1: 1 year

Group 2: 3 years

Group 3: 5 years

Group 4: 5 years

Group 5: 10 years

Additional Fees

Optional coverages, services, products, special equipment and one-way fees are subject to additional taxes in certain locations that may not be reflected in the approximate total.
Frequent Flyer surcharges may be applied at time of rental.
Extensions or late returns may result in additional charges.

Additional Information

Delivery and collection to and from railway station available - for check out and or drop off from Vinci car park a fee of EUR 14.90 will apply.

Estimated Totals

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, registration fee, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Fuel Policy

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up ¿ usually a full tank ¿ as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don¿t return the vehicle with a full tank ¿ and you can¿t show us a receipt for fuel ¿ we will charge you.
Fuel Options

I plan to travel more than 120kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refueling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you¿re renting, this cost could be up to 0.05 EUR per liter lower than the average fuel price at the start of your rental period as stated on this
EU fuel index:. However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometers, do I still need to fill up?
Yes, often the fuel gauges stills look ¿full¿ so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you don¿t have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refueling the vehicle for you.  
How much is EZ Fuel?
Depending on where you're renting, you pay of fixed fee of between 14.50 EUR and 17.00 EUR.  

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometers and:

  • Don't buy Fuel Up Front
  • Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for France as stated on this
EU fuel index: plus a service fee between 13 EUR and 15 EUR. The price per liter will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

ID Requirements
Do I need to bring proof of identification?
Yes, you must bring:
  • The payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
  • Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government issued identification.
  • You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address we will accept it as proof of your address.
 Other requirements
Will I need to give a pre authorisation or pay a security deposit?
Yes, you must give us a pre authorisation on your payment card before we release the vehicle to you. A pre authorisation holds money in your account. 
 
If you wish to pay in cash, we will take a security deposit instead.
 
What do I need to do to give a pre authorisation or security deposit?
You'll need to give us a payment card in your own name that has enough money available on it. 
 
How much is the pre authorisation or security deposit?
The amount of the pre authorisation or security deposit is either fixed ¿ or calculated based on:
1) The estimated vehicle rental price
2) Plus the estimated price of all optional extras you¿ve requested
3) Plus around 100 EUR to allow for any fuel you may use unless you have purchased Fuel up Front
4) Less any amount we accept you have paid towards the rental when you booked, for example the cost of any accepted voucher
The calculation varies depending on the rental location.
Miscellaneous Information

Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you¿re renting from, but you can expect it to be between 8 EUR and 9  EUR per day, per driver.
If you rent the vehicle for more than 12 days, you'll only be charged for a maximum of 12 days and get cover for the duration of your rental, up to 30 days.
All additional drivers must meet our age, driving license and ID requirements.

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.

Do you offer a 'meet and greet' service? Yes, in some of our airport and train station rental locations.
The 'meet and greet' fee is 20 EUR.
You must give us at least 24 hours' notice to organize a 'meet and greet' pick up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hour's pick-up service where you can collect the vehicle and any optional extras outside the rental location's normal opening hours.
The out of hour's pick up fee is 40 EUR.
You must give us at least 24 hours' notice to organize out of hour's pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to costs between 0.75 EUR and 1.21 EUR for every kilometer you¿ve driven over the allowance. Your excess mileage charge will be stated on your rental agreement.

Can I smoke in the vehicle?
No, it is against the law to smoke in public places in France. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as the centre of London, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times.  In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them.  If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine. 

We recommend you check the Internet to find out about any restricted areas before you travel.  Websites such as www.urbanaccessregulations.eu provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

  • All parking fines or charges
  • Toll charges
  • Towing charges
  • Clamping costs
  • Traffic fines or charges
  • Speeding fines
  • And any other charges or fines

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

  • Our adminstration fee of 30 EUR for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
  • Our administration fee of between 24 EUR and 45 EUR for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occured
  • Plus the fine or charge if we have to pay it

I've left the interior of the vehicle very dirty and made it smell.  Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of 120 EUR.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident.  If you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

  • Call out and recovery costs of around 168 EUR 
  • Repair costs
  • Loss of use
  • Repatriation costs
  • An administration fee of 65 EUR.
  • Any costs to take you, and/or any of your passengers to another location

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of:

  • Flat batteries
  • Flat tires
  • Keys locked in the vehicle
  • Running out of fuel

Provided you are using the vehicle in a country we have agreed to. You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tires.

How much does Roadside Assistance Plus cost?
The price will depend on where you're renting but you can expect it to be between 4.10 EUR and 4.90 EUR a day.

What happens if I don't return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form. 

Non Cancellation Fee

When renting in Europe, Africa, Middle East or Asia if you do not cancel your booking before the reservation date and time shown on your booking and ail to pick up your vehicle within 24 hours from that time, a non-cancellation fee will apply. Depending on your country of rental, this will be 40.00 Pounds, 50.00 Euro, 70 CHF or the equivalent amount in your local currency. This will be inclusive of VAT where applicable.

One Way Rentals

Can I pick up the vehicle from one rental location and return it to another?

Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.


How much is the One-Way fee?

The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 35 EUR and 75 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 75 EUR and 6,000 EUR.


How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.


How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?

You will be charged a one-way fee at the pay at location, prices available on the day you return the vehicle.

Rental Options

Customers with disabilitiesI have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and boostersseats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In France, all children must normally use a child car seat until they are 10 years old.  Find out more: https://www.service-public.fr/particuliers/vosdroits/F628.
How much are your child seats?
The fee for renting a seat will depend on the kind of seat and on where you¿re renting but you can expect it to cost between 5 EUR and 12 EUR a day. If you rent the vehicle for more than 7 days, you¿ll only be charged for a maximum of 7 days and get to use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you¿re renting but you can expect it to cost between 14 EUR and 35 EUR a day. If you rent the vehicle for more than 12 days, you will only be charged for a maximum of 12 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost around 300 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in France. If you rent a GPS from us, it won¿t give you speed camera information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We¿ll give you these terms and conditions at the rental location.
Please note: In many countries, including France, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you¿re driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you are renting but you can expect it to be 10 EUR a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost around 123 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 5 EUR to 15 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you¿re hiring from is in an area where it is illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
You can also opt to book a vehicle equipped with all-weather tyres, and the fee will be included in your rental fee or contract.
Not sure if you need all-weather tyres? Please ask a member of our team.
I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations.  The fee for snow chains depends on where you are renting but you can expect it to be 8 EUR a day. If you rent the vehicle for more than 7 days, you will only be charged for a maximum of 7 days and get to use the snow chains for the duration of your rental, up to 30 days. If any snow chain is damaged, lost or stolen, you¿ll have to pay for a replacement pair. This is likely to cost ¿50 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks.  You can expect to pay 8 EUR a day to rent a Ski Rack from us. If you rent the vehicle for more than 7 days, you will only be charged for a maximum of 7 days and get to use the ski rack for the duration of your rental, up to 30 days.
Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 50 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 24 hours notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.
I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I have left my USB charger behind do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

Returns

I want to keep the vehicle for longer, what should I do?

If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.

What happens if I don't extend the rental?

If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day's rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is 12 EUR per day.

Travel Into Other Countries

What countries am I allowed to take the vehicle to?

You are covered by third party liability insurance only when you use the vehicle in the country listed on the insurance green card.
Your additional coverages only apply when you use the vehicle in the following countries: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain (continental), United-Kingdom, Sweden, Switzerland (exception for vans).

Can I buy a product to allow me to drive in other countries?

No, regrettably, we do not offer any products which enable you to drive in other countries.

 
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