Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of 30,00 EUR or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. You retain the right to prove that no damage or loss has occurred or that the damage or loss occurred is considerably lower than the damage processing fee.

How much is the excess?
The excess will be from 797.90 EUR to 1171.60 EUR depending on vehicle type rented. You can reduce the excess even further by buying excess reduction product. This also reduces the administration fee. How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you¿re renting and the place you¿re renting it from.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location ¿ but you can expect it to costs between 19.40 EUR and 39.30 EUR a day. If you rent the vehicle for more than 20 days, you will only be charged for a maximum of 20 days and get cover for the duration of your rental, up to 31 days.

Will I need to pay if the windscreen  is damaged?
Yes, it will be treated the same as any other damage to the vehicle.

What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage, that was not your fault.
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I don't have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:

• Either the cost of replacement, or the estimated repair costs whichever is cheaper
• Plus our loss of use
• Plus an administration fee

Where can I find information of damage charges I've paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you¿ve asked us to send you a receipt by post or email, you¿ll be able to find details of this payment here.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
The excess will be from 798 EUR to 1172 EUR depending on vehicle type rented. You can reduce the excess even further by buying excess reduction product. This also reduces the administration fee. How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you are renting and the place you¿re renting it from.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

What do I have to pay if I don't have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you'll have to pay:

• The cost of replacement
• Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.

Where can I find information of theft charges I've paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment here.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle  in the event of an accident. Personal Accident Insurance provides the following benefits:

• A maximum of 120.000 EUR in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 6.000 EUR towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 6.000 EUR per vehicle excluding any items you rented through us (again, there are conditions).

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by  AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.

How do I get Super Personal Accident Insurance?
If you've bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 9 EUR and 10,71 EUR a day. If you rent the vehicle for more than 20 days, you will only be charged for a maximum of 20 days and get cover for the duration of your rental, up to 31 days.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs Find out more: see What will you pay if I don¿t have within this section of this document then you will need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners cards
• Visa credit cards
• MasterCard credit cards
• Avis-issued charge cards

We don't accept Visa Electron cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?
Cash payments are not accepted for rentals of passenger cars.

Debit and Electron Cards cards are accepted.  
Prepaid cards can only be accepted at check in.

Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official Czech or English translation, by a notary, of their driving licence if:

• a driving licence was issued in Europe and you are renting in a country outside Europe
• Or a driving licence was issued in a non-European country, and you are renting outside that country
• Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.

Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 6 months or 3 years for certain vehicles. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

An International Driving Permit (IDP) serves only as a translation of a driver's existing license, and by itself is not acceptable for vehicle rental.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. Renters must be 25 years to rent car groups H, I, J.

I'm under 25; do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between 14 EUR and 16,66 EUR per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving licence for at least 1 year.

I'm over 70, do I need to provide extra information or pay a senior driver surcharge?

No, so long as you hold a full, valid driving licence for at least 1 year.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don’t return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.How do I calculate the cost of Fuel Up Front?
Depending on where you're renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges still looks full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you. How much is EZ Fuel?
Depending on where you're renting, you pay of fixed fee of between 10, 00 EUR and 12 EUR. You retain the right to prove, that no loss or damage has occurred or that the loss or damage occurred is considerably lower than the EZ Fuel Fee.What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.

We charge between 1.5 and two  times the average fuel price at the end of the rental period for the Czech Republic as stated on this EU fuel index:. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 15 EUR and 33,21 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 100 EUR and 2.500 EUR.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer  baby, infant, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Czech Republic, all children must normally use a child car seat until they're 12 years old or 150 cm tall. How much are your child seats?
The fee for renting a seat will depend on where you're renting but you can expect it to cost between 12 EUR and 38,08 EUR a day. If you rent the vehicle for more than 1 day, you'll only be charged for a maximum of 1 day and get to use the seat for the duration of your rental, up to 31 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 20 EUR and 250 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you're renting but you can expect it to cost between 14 EUR and 16,66 EUR  a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 31 days.
If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between 100 EUR and 150 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Czech Republic. If you rent a GPS from us, it won¿t give you speed camera information.Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We'll give you these terms and conditions at the rental location.
Please note: In many countries, including the Czech Republic, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you're driving in.How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you're renting but you can expect it to be between 10,50 EUR and 12,50 EUR a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from 150 EUR to 150 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from 100 EUR to 150 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you're hiring from is in an area where it¿s illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
If any all-weather tyre is damaged, lost or stolen, you'll have to pay for a replacement pair. You can expect this to range from around 100 EUR to 200 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 24 hours notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
Not sure if you need all-weather tyres? Please ask a member of our team.I'm going skiing, do you offer snow chains?
Yes, if the rental location you're hiring from is in an area where it's illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you're renting but you can expect it to be between 32 EUR and 38,08 EUR a day. If you rent the vehicle for more than 1 day, you'll only be charged for a maximum of 1 day and get to use the snow chains for the duration of your rental, up to 31 days.
If any snow chain is damaged, lost or stolen, you'll have to pay for a replacement pair. This is likely to cost between 50 EUR and 60 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can't fit snow chains for you, and we can't arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.I'm have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks. You can expect to pay between 32 EUR and 38,08 EUR a day to rent a Ski Rack from us. If you rent the vehicle for more than 1 day, you'll only be charged for a maximum of 1 day and get to use the ski rack for the duration of your rental, up to 31 days.
Ski racks can't be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
If the ski rack is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between 250 EUR and 500 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 24 hours notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I've left my USB charger behind, do you sell them?
In selected rental stations we are offering car charger, micro USB cable, USB cable and wall charger.
I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I've left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:

• Austria (A)
• Andorra (AND)
• Belgium (B)
• Switzerland (CH)
• Czech Republic (CZ)
• Croatia (HR)
• Germany (D)
• Great Britain (GB)
• Denmark (DK)
• Spain (E)
• France (F)
• Finland (FIN)
• Liechtenstein (FL)
• Hungary (H)
• Ireland (IRL)
• Italy (I)
• Luxemburg (L)
• Monaco (MC)
• Norway (N)
• Netherlands (NL)
• Portugal (P)
• Poland (PL)
• San Marino (RSM)
• Sweden (S)
• Slovakia (SK)
• Slovenia (SLO)

Entries into Croatia (HR), Italy (I) and San Marino (RSM) is restricted for car groups H and I
You are not allowed to use the vehicle in Albania (AL), Armenia (AR), Azerbaijan (AZ), Bulgaria (BG), Bosnia-Herzegovina (BIH), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country and island outside continental Europe.
Not allowed are also: Balearic Islands, Canaries, Corsica, Crete, Sardinia
Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.