Avis "On Call" is an exclusive telephone assistance service offered only to Avis renters while on the road in 25 countries (18 in Europe) via toll-free telephone numbers which are answered by Avis representatives in the U.S. 24 hours a day, 7 days a week. This service can offer you help on a variety of issues relating to travel abroad.
How to obtain this service?
Avis renters must call Avis "Know Before You Go" at 1-800-633-3469prior to departure from the U.S. to obtain and carry with them the country-specific toll-free numbers as they are NOT available anywhere in Europe.
You must give your Rental Agreement number to access Avis "On Call" assistance during your rental period.
What kind of help can I expect?
Avis "On Call" connects you to a trained agent in the U.S. who can help you solve a myriad of travel hassles, which can mar a vacation. Examples of help categories include:
Refilling prescriptions for medication (or eye glasses)
Medical assistance (to nearest qualified English speaking doctor)
Finding lost luggage (enroute with airline, left at a hotel etc.)
Simultaneous language translation (French, German, Spanish & Italian)
Avis On Call delivers helpful services to renters traveling in the following countries
Argentina Australia Austria* Belgium* Britain* Chile Czech Rep.* Denmark Estonia
Finland* France Germany Greece* Holland* Ireland Italy* Latvia
Morocco New Zealand Norway Portugal* South Africa Spain Sweden Syria
*denotes countries where public phones require coins OR do not have AT&T Access via toll-free number