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Avis Rent a Car System, LLC.
Privacy Policy
This is the Avis Rent A Car System, LLC ("Avis") privacy
policy ("Privacy Policy"). Avis is a subsidiary of Avis Budget Group, Inc ("Avis Budget Group"). This privacy statement discloses the privacy practices for the web sites avis.com, avisawards.com, avisagent.com, and ccrgservices.com.
 Purpose
of this Privacy Policy
We at Avis recognize the importance of protecting your
personally identifiable information (such as your name,
telephone number, e-mail address and other contact
information, collectively, "PII") that you provide to Avis.
This Privacy Policy sets forth our policies regarding the
collection, use and disclosure of your PII both through our
online and offline operations. This Privacy Policy also
explains how you can correct or change the PII we hold about
you, or opt out of receiving certain marketing materials.
The purpose of this Privacy Policy is to tell you how Avis
strives to better serve you by keeping you informed of
promotions, products and services, while, at the same time,
safeguarding your PII. Our intent is to bring you offers and
discounts that we believe are relevant to your interests
offered by and through Avis and Avis' affiliates
and other non-affiliated companies with whom we have business
relationships.
This Privacy Policy is incorporated into, and part of, the
Terms of Use, which govern Avis' web site at www.avis.com (the
"Site").
Avis is a licensee of TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users’ trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers these sites
www.avis.com,
www.avisawards.com,
www.avisagent.com
and www.ccrgservices.com. Because these web sites wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have any questions or concerns regarding this
statement, you should first contact Avis by email at
Avisprivacy@avis.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at
www.truste.org/consumers/watchdog_complaint.php. TRUSTe will than serve as a liaison with the Web site to resolve your concerns. However, please understand the TRUSTe Privacy Program covers only the information that is collected through this website, and does not cover information collected through software or offline means.
What Personally Identifiable Information Avis Collects and
How it is Collected
When you make a reservation, rent a car and/or join one of
Avis' programs, we need to collect certain information about
you in order to provide and improve our services. The service
that you chose will determine what information we collect from
you. This information may include, but not be limited to:
Name
Email address
Home and/or business address
Telephone numbers at which we can contact you
Your date of birth
Method of payments (credit card and expiration date)
Driver’s license and province/country of issuance
When you rent a vehicle, we will also record information that
details your rental (e.g. where you rented the vehicle, where
and when you returned the vehicle, payment arrangements,
insurance preferences, gas consumption, mileage and other
information related to the vehicle).
We may also need certain information from you when you request
any of the following services or equipment: Special
Needs/Optional Equipment; Special Offers/Discounts; Partner
Member Numbers; use of an Avis Worldwide Discount Number and
other car preferences. For example, if you wish to use a
discount that Avis provides to members of an
association/affiliate to which you belong, we may collect
information about your membership to verify and provide you
with the correct discount for our services.
How we collect this information will depend on how you use our
services. We may collect this information directly from you by
telephone, fax, email, at the counter, upon completion of an
application or enrollment form, or through your use of our
Site or the Internet. To the extent you use our Site, we may
also collect information about your use of our Site,
transactional and account information, e-mail and other
information related to communications to our Site. We may also
collect information about you indirectly through a travel
agent, an account program in which you or your employer
participates or through one of our partner programs when you
deal with us through those means. Additionally, our affiliates
and third parties may provide us with information about you.
You may choose not to provide some of your PII to us, but this
may prevent us from providing our services to you, or limit
our ability to provide you with the level of service that you
would otherwise expect from us.
How Personally Identifiable Information is Used and Disclosed
by Avis
Usage
We strive to ensure that we give you a stress-free rental
experience and are dedicated to building a rewarding and
lasting relationship with every customer. In order to provide
the level of service we believe you expect from us, we may use
your PII for the following purposes:
To provide the services and offerings that you request, and to
communicate with you regarding such services and offerings;
To do all things necessary to administer those services;
To research, develop, manage, protect and improve our Site and
services;
To maintain and develop our service-oriented software and
other business systems; and
To analyze data, or to have a third party do so on our behalf.
We also use your PII information or some discrete part such as
your email address for other purposes. For example, such
information may be used to process and track your transactions
and to send you information about our and our affiliates' and
business partners' products and services and other information
and materials that may be of interest to you. If you use our
Site, information may also be used to evaluate what portions
of our Site are visited more often than others, determine
where visitors came from, where they go, and how long they
stay on a particular page, or on our Site in general.
We may match information collected from you through different
means or at different times, including, for example,
information collected online and offline, and use such
information along with information obtained from other
sources, including third parties. To do this, it is often necessary to share this information with carefully selected vendors and business partners we work with, such as companies that manage accounts, offer affinity, frequent-user, and reward programs, and companies that perform marketing services and other business operations for us.
See below under Disclosing.
Disclosing
We may disclose your PII to affiliated and non-affiliated
organizations including, for example:
To your company or organization if you use our services under
a corporate or other commercial account;
To one of our program partners (e.g. if you are a member of a
frequent traveler program and you have asked us to send
details of your rental agreement with us to obtain your
benefits from that program);
To entities that provide services on our behalf;
To your credit card issuer;
To credit reporting and fraud checking agencies;
To debt collection agencies, if you fail to pay monies owed to
us;
To government or private organizations responsible for the
processing or handling of traffic or parking related
violations;
To driver licensing authorities, directly or through
intermediary organizations, when needed to verify compliance
with Avis’ safe driver criteria for qualified drivers and/or
to verify license information; and
To government, regulatory and law enforcement agencies where
the disclosure is required or authorized by law, and otherwise
as we believe is necessary or appropriate to satisfy any law,
regulation or other governmental request, to operate our Site
properly, or to protect or defend our rights or the rights or
well-being of our employees, users or others or if you are
involved (or are suspected by governmental authorities or our
security functions to be involved) in any illegal activity,
even without a subpoena, warrant or court order.
We may also disclose your information to our affiliates and non-affiliated business partners for their use both on our behalf and for their own business purposes. For example, our affiliates and business partners may use such information to send you information about their products and services and other information and materials that may be of interest to you. You may opt-out of us disclosing your PII for these purposes through one of the methods described in this policy.
We may also share your information with other non-affiliated third parties, such as entities that provide services for or through our Site or for our business (e.g., advertisers, ad servers, content providers, services providers, credit card processors, fulfillment services providers, e-mail list hosting companies and distribution companies) that use such information on our behalf consistent with this Privacy Policy. These types of third parties are not permitted to use your information for any secondary purposes.
We may also transfer or assign your information to third parties as a result of or in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation. For more information see our sections below on changes in the use of your PII.
Licensees
Some Avis locations are owned and operated by an independent
licensee that is neither owned nor controlled by Avis Budget Group, Avis
or any other Avis Budget Group subsidiary. Each licensee collects PII
and uses the PII for its own purposes. Avis does not control
the use of this information or access to the information by
the licensee and its associates. The licensee is the merchant
who collects and processes credit card information and
receives payment for the car rental services. The licensee is
subject to the merchant rules of the credit card processors it
selects, which establish its card security rules and
procedures. This policy does not apply to a licensee's web
site. Licensees may also use email campaigns and other methods
of telephone, electronic, and direct mail solicitation without
our consent or knowledge and are solely responsible for their
content and methods of identifying and contacting addressees.
Web Site and Internet Privacy
If you use our Site or otherwise interact with us via the
Internet, the following privacy-related policies also apply:
Web Site Tracking and the Use of Cookies and Other
Technologies
If you use our Site, certain PII may be collected in the course of your use of our Site. As with many web sites, we may use both session based and persistent "cookies" and/or other technology (e.g., web bugs, e-mail bugs, clear GIFs, web beacons, tracker GIFs and :clickstream" data logs) in our Site and other web sites, or in our electronic communications with you, to enhance the functionality of our Site and services and to make your transactions and other activities more convenient and efficient. These technologies may vary, but in many cases may involve a small file stored locally on the computer used to access our Site (commonly referred to as a 'cookie'), and may be used to store and collect information relating to your viewing and use of our Site and our correspondences with you. We use cookies to track web site trends and patterns. This helps us understand our users needs better and improve areas of our Site. We store information we collect through cookies to create a profile of our users. A profile is stored information we keep on individual users that details their travel preferences, rental history and behavioral activity, and to minimize the need for you to re-enter information on our Site. Consequently, collected information is tied to a user’s PII to provide offers and improve our services and content within our Site.
Most cookies expire after a defined period of time, or you can
delete your cookie file at any time. Most web browser software
is initially set up to accept cookies. You can reset your web
browser software to refuse cookies or to indicate when a
cookie is being sent. However, some parts of our Site will not
function properly or may be considerably slower if you refuse
cookies. For example, without cookies, you will not be able to
set personalized preferences, and/or may have difficulty
completing transactions.
We may collect your computer's IP (Internet Protocol) address
and domain name address, the identity of your Internet service
or access provider, the type of web browsing software you use,
your computer's operating system, the URL of the web page from
which you came to visit our Site and the language you selected
for your web browsing software (collectively referred to
herein as "clickstream data"). We use these technologies, for
example, to identify our users, to help diagnose problems with
our server, and to administer and promote our and our
affiliates' and business partners’ web sites and services.
Third parties (including, but not limited to, software
vendors, advertisers, ad servers, content providers and
services providers) may also use similar technologies by or
through our Site or third party web sites. In connection
therewith, such entities may collect information about you and
your usage activity on this and other web sites. We have no
responsibility with respect to what information such third
parties track or collect, or for any tracking, data collection
or other activities of such third parties. Please check their
terms of use and privacy policies for such information.
We use third party ad serving technology, currently provided
by Mediaplex, Inc., to serve ads when you visit our Site. The
third party may have access to and use non-personalized
information about your online usage activity. This technology
uses information about your visits to our Site and to our
affiliates' and business partners' web sites to serve ads to
you. In the course of delivering our advertisements to you, a
unique third party cookie may be placed on your computer used
to access our Site. You may occasionally get cookies from our
affiliates and business partners if you use the links on our
Site to reach their respective web sites. The use of
advertising cookies sent by such third party web servers is
standard in the Internet industry. Avis does not control these
cookies. For more information about our third party ad server,
its use of cookies and how to opt-out,
click here
Links to Other Web Sites
Our Site may contain links or references to other web sites
outside of our control, and the privacy policies of these
sites may differ from our own. Please be aware that we have no
control over such web sites and our privacy policy does not
apply to such web sites. We advise you to check the privacy
policies of such sites before disclosing any PII via such
sites.
Framing
Occasionally when linking to another site from avis.com, you may still see Avis' logo or an avis.com frame. The reason for this is, to provide you with a seamless experience when visiting our web site. In these cases , you are no longer on avis.com but will now be on a different web site , not owned or controlled by Avis and therefore the information collection practices of the third party's site may differ from Avis' . The privacy policy of a third party site will govern how information collected from you is used by the owner of the site. You can always know what site you are on by checking the location bar within your browser.
How We Protect the Security of Personally Identifiable
Information
The security of your PII is an important concern to us. We
exercise reasonable care in implementing generally accepted
standards of technology security in order to protect
information collected via our Site from loss, misuse and
unauthorized access, disclosure, alteration or destruction,
such as firewalls and Secure Socket Layer (SSL) encryption for
some of your more sensitive PII.
Unfortunately, "perfect security" does not exist on the
Internet, and no data transmission over the Internet can be
guaranteed to be 100% secure. As a result, while we strive to
protect your information, we cannot guarantee that any
information stored on our servers, or transmitted to or from a
user, will be free from unauthorized access. For example, and
in particular, unencrypted e-mail is not a "secure" means of
communicating with us, since e-mail may be intercepted by a
third party in the course of its delivery. By using our Site
and corresponding with us, you acknowledge that you understand
and agree to assume these risks.
You are responsible for maintaining the strict confidentiality
of your account password, membership numbers and pin numbers,
and you shall be responsible for any access to or use of our
Site by you or any person or entity using a password provided
to you, whether or not such access or use has been authorized
by or on behalf of you, and whether or not such person or
entity is your employee, relative or agent. You agree to (a)
immediately notify us of any unauthorized use of your
password, account or membership number, or any other breach of
security, and (b) ensure that you exit from your account at
the end of each session. It is your sole responsibility to
control the dissemination and use of your password, control
access to and use of your account and membership number, and
notify us when you desire to cancel your account on our Site.
We will not be responsible or liable for any loss or damage
arising from your failure to comply with this provision.
We will never request that you send us any sensitive PII, such
as your credit card number, password, membership number or pin
number, in an e-mail or into a web site that is not located at
the avis.com domain name. If you receive an e-mail or other
correspondence requesting that you provide any such
information via e-mail or to a web site that is not on such
domain name, please do not provide such information, and
report such request to our privacy officer at
Avisprivacy@avis.com.
In the unlikely event that we believe that the security of
your PII in our possession or control may have been
compromised, we may seek to notify you of that development. If
a notification is appropriate, we would endeavor to do so as
promptly as possible under the circumstances, and, to the
extent we have your e-mail address, we may notify you by
e-mail.
How to Correct or Update Personally Identifiable Information
that Avis Maintains Or Opt Out of Receiving Marketing
Materials from Avis
You can opt-out of our use and disclosure of your PII for
marketing purposes and customer satisfaction surveys, and/or
withdraw your prior consent for same, by the methods provided
below. If you do so, your consent will be withdrawn; however,
it is possible that you may receive correspondences scheduled
prior to our receipt and processing of your opt-out request.
To Opt Out of Email Campaigns: You may reply to a promotional or marketing e-mail that you have received from us with the word "Unsubscribe" in the subject line or you can email us directly at
Avisprivacy@avis.com. (If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.)
To Opt Out of any other promotional mailings from Avis and our partners: You may visit us at
www.avis.com/privacypreferences or write to us at:
Avis Rent A Car System, LLC.
6 Sylvan Way
Parsippany, NJ 07054
ATTN: Privacy Officer
We may also provide additional methods for you to opt-out of having your PII used or disclosed for promotional and marketing purposes, such as by clicking on a checkbox located on the page of our site on which your PII is collected, or otherwise made available when you make reservations.
Your option not to receive promotional and marketing material: (a) shall not preclude us from corresponding with you, by e-mail or otherwise, regarding your relationship with us (e.g., your account status and activity or our responses to questions or inquiries you pose to us, or confirmations for existing reservations); (b) shall not preclude us, including our employees, contractors, agents and other representatives, from accessing and viewing your PII for our internal business purposes; and (c) shall not preclude us from disclosing your PII as described in this Privacy Policy for purposes other than sending you promotional and marketing materials.
If you wish to contact us to: (1) inquire about our privacy practices; (2) provide feedback and comments regarding our privacy practices; or (3) access or correct your PII we have, contact us as using the contact information detailed above.
Applicable Law and Jurisdiction
This Privacy Policy shall be governed by the laws of the
United State and the State of New Jersey, without regard to
conflict of law principals. By providing any PII to us, you
fully understand and unambiguously consent to the transfer of
such PII to, and the collection and processing of such PII in,
the United States and other countries or territories. You
agree that any cause of action that may arise under this
Privacy Policy shall be commenced and be heard in the
appropriate court in the State of New Jersey, County of
Morris. You agree to submit to the personal and exclusive
jurisdiction of the courts located within Morris County in the
State of New Jersey or the United States District Court for
the District of New Jersey.
Changes to this Privacy Policy
We reserve the right, at our discretion, to change, modify,
add, or remove portions from this Privacy Policy at any time
so visitors are encouraged to review this Privacy Policy at
the inception of each session.
Your Acceptance of this Privacy Policy
By using our Site, or otherwise providing your PII to us, you
signify your acceptance of our Privacy Policy. If you do not
agree to this policy, please do not use our Site or provide
any PII to us.
Privacy Policy Effective Date:
March 8th, 2006
If we materially change the way your personal information will be used, we notify you by way of either a prominent posting on our site,
by mail and/or by email. We encourage you to periodically review this Privacy Policy in order to keep apprised of minor changes and of our current privacy practices.
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